Assistant Contact Centre Team Leader - 6 month Contract

Assistant Contact Centre Team Leader - 6 month Contract

26-3-25    Auckland / Contract or Temp

 Lead & support a high-performing contact centre team!

We're looking for an experienced Senior Customer Service/Sales Rep, 2IC or Team Leader from the insurance industry.

About the role:

As the Assistant Team Leader, you’ll be the go-to person for the team, providing daily support, mentoring and coaching.

You’ll also:

✔️ Step in for the Customer Service Manager when needed.
✔️ Help develop the team to deliver exceptional customer service.
✔️ Support a warm, collaborative team environment.
✔️ Be hands-on—jumping on the phones when required.

What we’re looking for:

�� Experience in a contact centre environment within insurance (Senior Rep, 2IC, TL) - is essential.
�� Strong coaching, mentoring, and leadership skills.
�� A calm, level-headed approach—you thrive under pressure.
�� Outstanding communication skills and the ability to connect with people at all levels.

Why you’ll love this role:

✔️ Work for a fantastic global brand known for top-tier service.
✔️ Stunning Auckland CBD offices with up to 4 days WFH after training.
✔️ Great opportunity to step up into leadership and grow your career.
✔️ Supportive, social and dynamic team environment.
✔️ Potential for a permanent role based on performance.

If you meet the criteria and are ready to take the next step? Apply now and don’t miss this fantastic opportunity!
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