Customer Retention Specialist

A leading insurer in Auckland is seeking a dedicated Customer Retention Consultant to join their expanding team. This pivotal role involves handling inbound and outbound calls to existing customers, collaborating with team members and performing administrative tasks with a focus on helping customers.

Key Highlights:

• Supportive Management and Company Culture: Benefit from a management team that values your contributions and a company culture that promotes collaboration and growth.
• Hybrid Work Environment: After comprehensive training, enjoy the flexibility of working from home two days a week.
• Professional Development: Access excellent training and support to advance your career in a thriving industry.
• Standard Business Hours: Work Monday to Friday during standard business hours, allowing for work-life balance.

Preferred Qualifications:

• Experience: Insurance call centre experience is essential.
• Communication Skills: Exceptional verbal and written communication abilities are essential.
• Customer-Centric Approach: A genuine passion for assisting customers and addressing their needs is crucial.
• Full working rights for New Zealand is essential.

If you are a passionate customer service professinal and looking for a role that will give you support, training and career progression then apply online today!